Professional Detangling Service for Matted Hair in Peterborough
If your hair has become tangled or matted, you’re not alone – and you’re not to blame.
Why Does Hair Get Matted?
Matted or tangled hair can happen for many reasons – and all of them are valid. Life gets busy, health and mental health can impact self-care routines, and certain hair textures or extensions can make tangling more likely. Common reasons we see include:
- Recovery from illness, surgery, or hospital stays
- Depression, anxiety, or other mental health challenges
- Long-term protective styles or extensions left in too long
- Hair that’s not been brushed or maintained for an extended period
- Sensory challenges or neurodivergence
- Grief, burnout, or periods of overwhelm
- Young children with fine hair that tangles easily
- Natural curls or coils that lock together without regular detangling
No matter your reason – you are welcome here.
Our Judgement-Free Approach
We understand that matted hair can be distressing and even embarrassing – but we want to reassure you: you have nothing to be ashamed of. You don’t need to feel embarrassed to come in. We’re not here to judge; we’re here to help.
Our compassionate team will work with you at your pace to gently detangle your hair and restore its health. Whether you want to save as much length as possible or just start fresh, we’ll support your decision and give you honest advice.
Need extra privacy?
We can set up a privacy banner in our salon space to give you a more discreet experience. Just let us know when booking your consultation.
How Our Matted Hair Detangling Service Works
Because every situation is unique, we begin with a free consultation. This helps us:
- Understand your hair’s condition
- Discuss your goals (length retention, healthy ends, etc.)
- Estimate how long the detangling may take
- Ensure we’re the right fit to help you
| COST PER HOUR | JUNIOR | GRADUATE | STYLIST | SENIOR | MASTER |
|---|---|---|---|---|---|
| Restyle* | £60.00 | £65.00 | £70.00 | £75.00 | £80.00 |
IMPORTANT NOTE:
While we’ll provide a time estimate at your consultation, we charge based on how long the service actually takes – not the estimate.
This ensures fairness for both you and our stylists.
Frequently Asked Questions (FAQs)
(click on each tab for the answers)
- Will I lose all my hair?
- Will it hurt?
- Do I need to wash my hair before I come?
- Can I bring someone with me for support?
- Do you offer this service for children?
- What if I get overwhelmed during the process?
Not necessarily! Our goal is to preserve as much of your hair as possible. We’ll work with you to detangle gently and only recommend trims if the hair is too damaged to save.
We aim to be as gentle and pain-free as possible. Some discomfort can happen depending on the severity of the matting, but we will take breaks, work in sections, and use detangling products to make the process as smooth as we can.
No – please don’t worry about preparing your hair beforehand. We’ll assess and handle everything for you.
Absolutely. You’re welcome to bring a friend or family member if it helps you feel more comfortable.
Yes, we do. Children can sometimes struggle with brushing or sensory challenges, and we are patient and kind in these situations. We’ll always check during the consultation that your child is comfortable.
You’re in control. We can pause the service, have regular breaks or space the service out over more than one appointment if needed. Your emotional wellbeing matters as much as your hair health.
Mental Health & Support Resources
We know that matted hair can sometimes be the result – or cause – of mental health struggles.
You’re not alone. If you’re struggling, please consider reaching out to one of these free and confidential support services:
Local (Peterborough & Cambridgeshire):
- CPSL Mind – Cambridgeshire, Peterborough & South Lincolnshire
Mental health support, peer groups, counselling referrals
☎ 0300 303 4363 - Lifecraft
Mental health charity offering helpline, recovery groups, and support services
☎ 0808 808 2121 (Cambridge & Peterborough Mental Health Helpline)
Peterborough City Council Mental Health Resources
Local support lines, access to therapy, and community wellbeing services
National Support (UK):
- Samaritans – 24/7 support
☎ Call 116 123 (free from any phone) - Mind
Support for anxiety, depression, and mental health challenges
SHOUT – Free crisis text line
Text SHOUT to 85258 to speak to a trained volunteer any time
How to Book Your Free Consultation
📞 Call us: 01733 687835
🌐 Book online: www.serenityloves.co.uk
📱 Use our Serenity Loves App: Available on iOS and Android
Taking the first step can feel scary – but we promise, you’ll leave feeling supported, seen, and empowered.
You’re Not Alone – and You Deserve to Feel Good About Your Hair Again
Whether it’s been weeks, months, or years since you’ve properly cared for your hair, we’re here to help you move forward – with kindness, skill, and no judgement.
Let us help you feel like you again. 💛