Professional Matted Hair Detangling Service in Peterborough
Compassionate Help for Knotted, Tangled or Severely Matted Hair
- We prioritise saving your hair length wherever possible
- Private, discreet appointments available
- No judgement. Ever.
- Free consultation before booking
If your hair has become matted, tangled, or difficult to manage, you are not alone — and you are not beyond help.
This can happen for many reasons:
- Depression or mental health struggles
- Chronic illness or fatigue
- Extensions or protective styles gone wrong
- Long periods without brushing or washing
- Hospital stays or recovery periods
Whatever the cause, we approach every client with kindness, patience, and zero judgement.
Why Does Hair Get Matted?
Matted or tangled hair can happen for many reasons – and all of them are valid. Life gets busy, health and mental health can impact self-care routines, and certain hair textures or extensions can make tangling more likely. Common reasons we see include:
- Recovery from illness, surgery, or hospital stays
- Depression, anxiety, or other mental health challenges
- Long-term protective styles or extensions left in too long
- Hair that’s not been brushed or maintained for an extended period
- Sensory challenges or neurodivergence
- Grief, burnout, or periods of overwhelm
- Young children with fine hair that tangles easily
- Natural curls or coils that lock together without regular detangling
No matter your reason – you are welcome here.
Our Judgement-Free Approach
We understand that matted hair can be distressing and even embarrassing – but we want to reassure you: you have nothing to be ashamed of. You don’t need to feel embarrassed to come in. We’re not here to judge; we’re here to help.
Our compassionate team will work with you at your pace to gently detangle your hair and restore its health. Whether you want to save as much length as possible or just start fresh, we’ll support your decision and give you honest advice.
Need extra privacy?
We can set up a privacy banner in our salon space to give you a more discreet experience. Just let us know when booking your consultation.
Customer experience
‘I’ve gone in to Serenity Loves with severe issues with my hair that had gotten out of control and it took 3 sessions to fix it. I would like to thank the people that helped make this happen – the owner, Freya and Bella, Louise for her kind words throughout the sessions and in particular I would like to thank Jessica, she is one of a kind. She is so gentle and careful with hair that it made my experience unbelievably pleasant and just for being an amazing human being. Thank you very much!’
How Our Matted Hair Detangling Service Works
We specialise in carefully detangling even severely matted hair, working strand by strand to preserve as much of your natural hair as possible.
Unlike standard salons, we:
- Take the time your hair truly needs
- Use professional detangling techniques and products
- Work gently to minimise pain and breakage
- Offer breaks during longer sessions
Our goal is simple: Restore your hair without unnecessary cutting.
Because every situation is unique, we begin with a free consultation.
This helps us:
- Understand your hair’s condition
- Discuss your goals (length retention, healthy ends, etc.)
- Estimate how long the detangling may take
- Ensure we’re the right fit to help you
1. Free Consultation
We assess your hair condition and talk through expectations, time, and cost.
2. Preparation
We apply specialist products to soften and loosen knots.
3. Gentle Detangling
We work in sections, carefully easing apart the matting.
4. Wash & Finish
Once detangled, we cleanse and condition your hair, leaving it manageable again.
How long does the dematting service take?
Every case is unique, and depends on the level of matting that needs help.
We will always give you an honest estimate before starting.
How much does the dematting service cost?
Our service is charged hourly due to the time and care required. Rest assured, we’ll always discuss pricing clearly before we begin — no surprises.
| DEMATTING | JUNIOR | GRADUATE | STYLIST | SENIOR | MASTER | Per hour | £60.00 | £65.00 | £70.00 | £75.00 | £80.00 | Half Day | £240.00 | £260.00 | £280.00 | £300.00 | £320.00 | Full Day | £480.00 | £520.00 | £560.00 | £600.00 | £640.00 |
|---|
* We’ll always try to work as efficiently as possible while maintaining gentleness and care.
IMPORTANT NOTE:
While we’ll provide a time estimate at your consultation, we charge based on how long the service actually takes – not the estimate.
This ensures fairness for both you and our stylists.
For clients who may be worried about cost:
We understand that cost can sometimes feel like a barrier, especially when you’re already dealing with a difficult or sensitive situation. Please don’t let this stop you from reaching out.
At Serenity Loves, we believe everyone deserves to feel comfortable and cared for, and we are committed to helping wherever we can. We are currently building a support fund to assist those in genuine financial need, so if you’re unsure about affordability, we encourage you to contact us in confidence.
We will always do our best to find a solution that works for you.
Frequently Asked Questions (FAQs)
Will I lose all my hair?
Not necessarily! Our goal is to preserve as much of your hair as possible. We’ll work with you to detangle gently and only recommend trims if the hair is too damaged to save.
Will it hurt?
We aim to be as gentle and pain-free as possible. Some discomfort can happen depending on the severity of the matting, but we will take breaks, work in sections, and use detangling products to make the process as smooth as we can.
Do I need to wash my hair before I come?
No – please don’t worry about preparing your hair beforehand. We’ll assess and handle everything for you.
Can I bring someone with me for support?
Absolutely. You’re welcome to bring a friend or family member if it helps you feel more comfortable.
Do you offer this service for children?
Yes, we do. Children can sometimes struggle with brushing or sensory challenges, and we are patient and kind in these situations. We’ll always check during the consultation that your child is comfortable.
What if I get overwhelmed during the process?
You’re in control. We can pause the service, have regular breaks or space the service out over more than one appointment if needed. Your emotional wellbeing matters as much as your hair health.
Mental Health & Support Resources
We know that matted hair can sometimes be the result – or cause – of mental health struggles.
You’re not alone. If you’re struggling, please consider reaching out to one of these free and confidential support services:
Local (Peterborough & Cambridgeshire):
- CPSL Mind – Cambridgeshire, Peterborough & South Lincolnshire
Mental health support, peer groups, counselling referrals
☎ 0300 303 4363 - Lifecraft
Mental health charity offering helpline, recovery groups, and support services
☎ 0808 808 2121 (Cambridge & Peterborough Mental Health Helpline)
Peterborough City Council Mental Health Resources
Local support lines, access to therapy, and community wellbeing services
National Support (UK):
- Samaritans – 24/7 support
☎ Call 116 123 (free from any phone) - Mind
Support for anxiety, depression, and mental health challenges
SHOUT – Free crisis text line
Text SHOUT to 85258 to speak to a trained volunteer any time
How to Book Your Free Consultation
📞 Call us: 01733 687835
🌐 Book online: www.serenityloves.co.uk
📱 Use our Serenity Loves App: Available on iOS and Android
Taking the first step can feel scary – but we promise, you’ll leave feeling supported, seen, and empowered.
Have questions about our dematting service? Use this form to get in touch
You’re Not Alone – and You Deserve to Feel Good About Your Hair Again
Whether it’s been weeks, months, or years since you’ve properly cared for your hair, we’re here to help you move forward – with kindness, skill, and no judgement.
Let us help you feel like you again. 💛
For donations / JustGiving:
We are raising funds to support individuals who cannot afford this service but desperately need it. If you would like to help us make a difference, we invite you to donate via our JustGiving page.
Every contribution, no matter the size, goes directly towards helping someone regain their dignity, comfort, and confidence.
Your support allows us to provide care to those who might otherwise go without.
